Technical Support Channels
A 60–Minute Response Time Guarantee
We provide a 60 min response warranty for any ticket or email that you send to the technical support staff. We will swiftly respond to all the general questions and forward the matter to our sysadmins in case any further assistance is required. If you take advantage of our Admin Services package, we’ll complete any of the included server administration services at a time that has been discussed with you preliminary.
A Top–Class Help Desk Support Service
Should you require assistance while working with our Web Hosting Control Panel or with any of the apps that we have preinstalled on the dedicated hosting server on your behalf, do reach the client support team anytime via the ticketing system. Besides, should you need help administering your dedicated server, you can order our Admin Services package, that includes OS updates every week, problem troubleshooting and software installation services, server monitoring and rebooting services, backup hard drive space, etcetera.
An Intuitive Help Area
Our Web Hosting Control Panel is installed by default for every Linux dedicated hosting server. Among its functionalities is a very useful integrated knowledge base that will walk you step by step on how to use it. The majority of educational articles also video versions that demonstrate all the operations that you can perform in a very illustrative way. You can find all the instructional articles and the video tutorials in the upper right corner of each section of the Web Hosting Control Panel.