The client support that you can get from your shared hosting supplier is very important, regardless if you have pre-sales questions and you are not a client yet, or you have some technical issue with an existing account. Prompt and clear information about a question or an issue can save you a lot of time and efforts, not mentioning that this could often be a proof that you're ordering from a genuine web hosting supplier not from a reseller. If you purchase a hosting account through a company that doesn't own its servers and it can't access them directly, it is almost certain that you'll wait for a day or two to get an answer to any query, so your web sites may stay offline for ages. In contrast, a company which provides different ways of communication and has a tech support staff available at any time will assist you to right away and help you decrease or completely avoid any downtime and potential losses.
24/7 Customer Support in Shared Hosting
Our Linux shared hosting include 24/7/365 pre-sales, customer and tech support, so no matter if you are inquiring for our website hosting solutions well before you make an order or you're a current client and you have any question or a issue, you will be able to contact us at any time, which includes weekends and holidays. We have multiple channels to get in touch with us - several phone lines around the world for your convenience plus live chat support for pre-sales, billing and general questions; emails as well as support tickets for more technical issues or any matters which need longer time to research and resolve. In contrast to many other website hosting providers, our trouble tickets feature a guaranteed maximum response time of only one hour, so no matter what your issue is, it'll be resolved timely and you will not waste days in order to have something fixed.
24/7 Customer Support in Semi-dedicated Hosting
You're able to try our support services even before you aquire a semi-dedicated server account from us as we have telephone and online chat support for billing, pre-sales and general queries. Our agents can help you select the ideal package or give you details about our servers, in order to confirm whether the system requirements for your web sites are met. If you are an active customer, you'll also be able to contact us through electronic mail or via our ticketing system, which can be accessed via the Hepsia website hosting Control Panel. We guarantee that any time you employ these 2 ways of correspondence, you'll get a response within no more than an hour and that’s 24/7, including weekends and public holidays. In case you've used the website hosting services of other suppliers, even large ones, you'll be able to compare the reply time because it ordinarily takes an entire day for them to handle a ticket.
24/7 Customer Support in Dedicated Web Hosting
If you obtain a dedicated server from our company, you are able to contact us anytime using different channels and the maximum time that you'll need to wait for a response is approximately one hour, so you can forget all about waiting an entire day. Our customer and technical support service is online 24/7 regardless of whether it is a holiday or a weekend and we can assist you with anything relevant to the applications that are pre-installed on your server. To contact us about a technical matter, you'll be able to open a ticket via the Help section of your billing Control Panel or you could send us an email message. In case you have any kind of general questions or you'd like to learn more about our solutions before you order, you can also take advantage of our live chat or you could call one of the local numbers that we have in several countries around the globe. If you need help with third-party software that you cannot deploy or run effectively, you are able to add the Managed Services upgrade to your plan and our system administrators will assist you.