Although this is not the most importantaspect in order to recognize a dependable shared hosting supplier from a bad one or a reseller from an actual provider, the option to call and consult with a live person is an indicator that you aren't dealing with a one-person service provider and that you can reach someone when you're looking for help. The telephone support for hosting services may vary from standard to professional, which means that the problems that can be resolved through a call differ depending on the particular service provider. Usually, these issues are simpler and feature billing or 1st level technical issues since more complex problems generally need a support ticket where both you and the administrators can track the proceedings with a given situation. Nonetheless, having the option to call your supplier will save you a lot of time and efforts for the numerous small issues which may eventually appear when you manage your web hosting account.
Phone Support in Shared Hosting
As we have live telephone support 14 hours a day, you'll be able to contact us and talk to one of our customer support agents to find out more about all Linux shared hosting that we supply and make sure that our servers meet the system requirements for your sites prior to buying anything. For your benefit, we have telephone numbers on 3 different continents so you'll be able to call the one nearer to you - in the U.S.A., the United Kingdom or Australia. If you're already an existing customer, you can call us about general and billing issues, or even about some tech ones. In case the issue is strictly technical or it needs more time to handle, you should go through our ticketing system, that will enable both you and our technical support team to monitor the information given by either side.
Phone Support in Semi-dedicated Hosting
Every time you want additional information regarding the Linux semi-dedicated hosting that we supply, you can call any of the three support phone lines that we have across the globe - in the U.S.A., the United Kingdom and Australia. By doing this, you can check ahead of time whether our services are suitable for your websites. In case you're already our customer and you own a semi-dedicated account, you're able to get in touch with us over the phone for 14 hours daily about any kind of billing or basic questions. For strictly tech problems you will have to use our ticketing system and get in touch with our tech support since someproblems simply need additional time to be dealt with, still we can help you on the phone with numerous minor technical problems as well, saving you the time and efforts.