If you ever encounter a problem with your site and are unable to resolve it yourself, ask the respective web hosting provider’s support team to help you bring the website back online. A prompt resolution would be the best-case scenario, but lots of companies respond within 24 hours and even more, especially if you are doing business with a hosting reseller. Even if the problem can be resolved without much difficulty, your site may not work satisfactorily or may not be available whatsoever for a long interval, so you may lose potential clients as it is quite unlikely that anybody will be eager to revisit an out-of-order site. Hence, you have to make sure not only that you can get in touch with your web hosting company, but also that they can reply and assist you in a well-timed fashion. If a web app update does not go smoothly or you delete something unintentionally, for instance, the website should be restored promptly in order to avoid long unavailability.
One-Hour Response Guarantee in Shared Hosting
If you are using any of our Linux shared hosting and you have an enquiry or encounter some predicament, you can get in touch with us 24-7 by opening a helpdesk ticket or by writing an e-mail and we will make certain that you get a reply in no more than an hour. In case the issue can be solved, we’ll do it before we respond, whereas in case there’s something that you have to do on your end, we will give you all the necessary details – what settings to check, what possible solutions to try, etc. Normally, you will get a response within no more than half an hour, which implies that waiting for hours and hours on end or even for more than a day to obtain help is something unthinkable. Our 60-minute reply time guarantee is valid for any question that you may have – technical, general or billing.
One-Hour Response Guarantee in Semi-dedicated Hosting
Because we realize how essential it is to get timely support, we promise that you will never need to wait around for more than 1 hour to receive a reply to any trouble ticket that you post from your semi-dedicated server CP. As a matter of fact, you’ll rarely have to wait for more than twenty to thirty minutes and this is valid for any inquiry no matter what its nature is – billing, technical or general. Furthermore, our tech and client support staff will be at your disposal around the clock, which is the reason why even if you send a ticket during legal holidays, you’ll always obtain a lightning-fast reply, which will include the answer to an enquiry, the solution to a predicament or the details necessary to solve an issue yourself – in case there’s something that you need to do on your end. If you use our services, you’ll never have to spend a whole day waiting around for an answer like you would with other providers.