A live chat is a real-time way of communication between a hosting company's support crew and its clients. It is an efficient way to receive some information about the hosting services or have some issue resolved since you are talking with a live representative. The advantages of using a real-time chat service rather than calling or opening a support ticket are the low chance of errors any time you exchange data such as usernames or domain names, the faster response time since the communication is real-time as well as the fact that you do not have to stay on the chat constantly - you are able to do something different while the agent examines the issue involved. Also, you are able to be a part of a live chat room from any computer that is connected to the web, avoiding the telephone costs that you will have to pay in case you are calling to a different country.
Live Chat Support in Shared Hosting
We supply a live chat support service for all of the Linux shared hosting
that we offer and we are able to assist you with almost everything live. In case you don't have an account with us yet, we'll be able to provide you with more details about the packages so as to help you to get the most suitable package. In case you are an existing client, we will be able to help you with any general or billing matter as well as with multiple common technical matters, for example an e-mail address setup in a desktop e-mail client. In case you cannot call us for whatever reason or you're in some country where we don't have a local telephone number, our live chat is the best option to get in touch with us. Needless to say, some issues require more time to analyze and test, therefore you will need to open a ticket to our technicians, still, we can save you time and help you with various problems on the chat.
Live Chat Support in Semi-dedicated Hosting
We supply live chat support as a part of our services, which means that if you have any kind of questions regarding our Linux semi-dedicated hosting
, you're able to talk with our customer care team whenever you need regardless of whether you've already obtained your account or not. In general, the chat service is intended for pre-sales, billing and common questions and troubles, still we can help you with various tech questions too. We will help you choose the best package for your sites if you don't have an account yet, we can respond to any billing questions or concerns you could have or we can assist you with installing your new e-mail address on your personal computer or smart phone - all of this will be done quickly as our live chat service is online all day, each and every day. Any time you require assistance, you are able to chat with a representative and save considerable time.