A ticketing system is the most widespread means of communication that hosting companies offer to their customers. It is typically part of the billing account and is the most effective way to resolve a problem that takes some time to investigate or that needs to be escalated to a sysadmin. Thus, all replies supplied by either side will be kept in the same place in the event that somebody else wants to work on the issue at hand and the info already exchanged in the ticket will be available to all parties. The downside of using a ticketing system with most web hosting platforms is that it’s not included in the hosting Control Panel, which means that you will need to sign in and out of at least two accounts to carry out a specific procedure or to contact the hosting company’s customer support team. In case you wish to administer a number of domains and each one is hosted in a different account, you’ll have to use even more accounts at the same time. Furthermore, it might take a significant period of time for the hosting provider to respond to your tickets.
Integrated Ticketing System in Shared Hosting
With a shared hosting from our company, you won’t ever need to sign out of your account. Our ticketing system is integrated into the Hepsia Control Panel, which is used to manage your entire Internet presence. You can quickly access any trouble ticket while you are browsing your website files or modifying different settings. The ticketing system is being strictly monitored 24-7-365 by our help desk staff members and the response time is no more than one hour, but it seldom takes more than twenty minutes to obtain help. In contrast to other providers, we don’t charge extra for using the ticketing system, so you can contact us as often as you need and ask for info relating to any billing or technical issue. Furthermore, you can read a selection of help articles, which will help you deal with the most commonly experienced predicaments yourself.
Integrated Ticketing System in Semi-dedicated Hosting
If you have opened a semi-dedicated server account with our company and you would like to contact our customer support team members, you will be able to post a support ticket straight from your Hepsia hosting Control Panel instead of going through an entirely different support platform like you’ll need to do with the vast majority of hosting providers on the marketplace. Our integrated trouble ticket system will permit you to open a new ticket without any difficulties and to look through older tickets using a smart search box. Besides, you will be able to browse the applicable knowledge base articles that our system will present to you based on the category that you choose for your new ticket. You can accomplish all the aforementioned activities without logging out of your Hepsia Control Panel at any time, which means that in case you encounter any difficulty or have a question, you can contact our technicians and fix the particular problem in less than sixty minutes using one single support platform.