A ticketing system is the most widespread means of communication that hosting companies offer to their customers. It is typically part of the billing account and is the most effective way to resolve a problem that takes some time to investigate or that needs to be escalated to a sysadmin. Thus, all replies supplied by either side will be kept in the same place in the event that somebody else wants to work on the issue at hand and the info already exchanged in the ticket will be available to all parties. The downside of using a ticketing system with most web hosting platforms is that it’s not included in the hosting Control Panel, which means that you will need to sign in and out of at least two accounts to carry out a specific procedure or to contact the hosting company’s customer support team. In case you wish to administer a number of domains and each one is hosted in a different account, you’ll have to use even more accounts at the same time. Furthermore, it might take a significant period of time for the hosting provider to respond to your tickets.